Owner FAQ
Straight answers.
The questions owners ask before they sign. Anything else, ask us when your projection arrives.
How does the guarantee work?
If your first twelve months’ payout doesn’t beat the market rent we agree with you in writing, you’re released: no exit fee, and we waive our final month’s management fee. It’s written into the management agreement. It doesn’t pay a shortfall; it gives you a free way out.
Who pays DEWA and internet?
You do. DEWA, cooling and internet stay in your name and you pay them directly. Your projection still subtracts them, so the figure you see is what’s left after every bill, and your portal shows the same.
How and when do I get paid?
Every month. You get a statement for the month just ended showing every booking, cost and deduction, and your net is paid to your bank account after it. The exact dates are written into your management agreement.
Do you handle licensing and permits?
Yes. We are a DET-licensed holiday-home operator, and we apply for your unit’s DET holiday-home permit as part of onboarding. Official permit fees are passed through at cost with no markup.
My unit isn’t furnished. Can you help?
Yes. We plan the layout for the way short-stay guests book, then source and install what’s needed, style it and photograph it. Furniture is yours. Any sourcing fee is agreed with you in writing before we buy, and every purchase comes with a receipt.
Is there a minimum term?
Yes. The minimum term, and the notice period after it, are agreed in your management agreement before you sign. If you leave, confirmed bookings are honoured through checkout and we hand over your property information and reporting.
Can I still use my unit myself?
Yes. Tell us the dates and we block them, as long as no guest is already booked. How many nights a year is set out in your management agreement, and nights you use reduce the guarantee benchmark day by day.
How do you set the price?
Month by month, against live market data for your building and unit type. Prices move with demand, events and the season, never one average for the year. You see every booking and what it earned in your owner portal.
Who deals with guests, cleaning and 3am problems?
We do. Guests are screened before check-in and our team answers them around the clock. Cleaning is paid by guests and kept by us; it never costs you anything apart from an annual deep clean.
What if a guest damages my apartment?
Guests are ID-verified before check-in, and our team inspects after every stay. We document damage beyond normal wear and pursue recovery through deposits, holds or platform protection where the booking allows. Recovery isn’t guaranteed: damage we can’t recover is an owner cost, which is why we ask you to keep holiday-home insurance.
Will you help me buy the next unit?
Yes, that’s the point. When your first unit performs, its numbers make the case for the second. Propscalr flags when the numbers say it’s time, we tell you which unit is worth buying next, then help you acquire it, set it up and run it the same way.
How do I get started?
Ask for a free projection. Tell us the building and the bedrooms, and our team prices your unit month by month against live market data, with every cost itemised. There’s no obligation.
Start here
See what your unit could really earn.
Tell us the unit. We price it against live market data and send you the projection.
Private projection
Start your projection
If you know it, your projection will show the gap.
Free · No obligation · Reaches you within the hour